Cost-efficiency and quality
Sourcing, interviewing, onboarding, and retaining staff is no small feat. Outsourcing SaaS support services relieves you of that burden, providing you with hassle-free, on-demand, affordable talent.
Passionate technophiles, 24/7
Ninjas become an extension of your internal teams. Their passion for tech, AI and ML empowers them to quickly become subject matter experts, delivering single-account support around the clock.
SaaS support outsourcing benefits
Help your customers make the most of your SaaS solution. Seamless, scalable, on-demand SaaS support outsourcing. We integrate with your IT infrastructure. No need to change your IT infrastructure. We'll get behind whatever CRM you're using, or help you choose one that fits your needs.
Access a wider world of tech talent
Go international – no passport required! Our global outsourcing model comes packed with 10+ languages, follow-the-sun coverage, and backlog-busting superpowers.
Integrated, dedicated experience
Your success is our success, so everything that we do is customized to your needs, plus you get a dedicated support model – your Ninjas will only work for you – no other accounts.
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Your (powerful) little secret.
With Ninjas at your back, you can set your sight higher.
Your dedicated Ninjas will become experts in your world so they can safeguard what you've built. And when things change, we'll be there to pivot right along with you.
SaaS support outsourcing FAQ
We are here to answer your questions and get to work helping you help your customers.
SaaS case study - increasing CSAT from 79% to 93.8% in just 4 months
Flexible solutions, customized to your needs
