Ecommerce customer service outsourcing

We help 200+ businesses to solve for scale while staying lean — 25% are in eCommerce, consumer packaged goods, or retail. We understand the CX challenges you face, because we outsource customer service for Ecommerce every day.

Nurture Customer Growth by Meeting Them Where They Are

Accelerating growth doesn't have to mean cutting corners with your CX. You can maintain high quality standards without breaking the bank. Ninjas can provide omnichannel customer service, map out customer intent for support interactions, and anticipate needs based on feedback.

Capacity when you need it. At a fraction of the cost.

Prevent the backlog and peak hours or peak season issues with the right team.

eCommerce customer service outsourcing benefits

We help companies just like yours to raise their CSAT and turn customers into brand advocates.

Customer delight, not damage control

Product recommendations from friends and family carry more weight than marketing ever will. We help companies just like yours to raise their CSAT and turn customers into brand advocates.

The superpower behind business growth

It's no small feat to keep your eCommerce company scaling upwards. Having to safeguard customer journeys at the same time doesn't allow you to fully focus on your long-term strategies. We'll ensure you don't have to worry about support.

Simple, streamlined order management

One of our eCommerce clients faced delays in addressing inquiries and transaction requests, affecting customer loyalty. Ninjas streamlined their workflow with a cloud-based CRM solution, improving CSAT by 23% in 30 days.

Peak hours? Peak performance

Sprint or marathon, we've got you. Scale up, scale back, or reallocate resources seamlessly. We're the right-size outsourcing partner at every step of the way — and when things change, we'll pivot with you.

Your (powerful) little secret.

With Ninjas at your back, you can set your sight higher.

Your dedicated Ninjas will become experts in your world so they can safeguard what you've built. And when things change, we'll be there to pivot right along with you.