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Our people are people people.
Oour people understand customer service because they too are customers. They are consumers, parents, students, veterans and small business owners. Who better to serve a customer than a customer themselves.
A fun-forward culture
Our passion for growth is fueled by our culture. Here, culture isn't an empty promise on a website. We've cultivated a playful and encouraging atmosphere because we know that positivity catches on. We grow because we're having fun.
Opportunities that evolve for you
Working with SupportNinja isn't meant to be perfect. In a world as fast-paced as ours, there will be roadblocks and challenges. We acknowledge and support your unique journey towards your own goals.
A wider world of possibilities
With our global footprint, we'll help you see further. Being with a global team extends your view across zones and languages—which means exposure to a wider variety of of culture and learning possibilities.
We scale our growth through diversity. It's time to work with a multinational company
Our values
Our values
At SupportNinja, our values are our motivators.
We lead with empathy
By understanding our employees and their respective circumstances, we are able to move forward as a team.
We stay humble
We let our work speak for itself. And when change is needed, we welcome the needed adjustments.
We improve daily
Every day is a chance to learn something new. We pursue improvement relentlessly.
We embrace compassionate candor
Growth requires feedback that is true and spoken with kindness.
We live joyfully
We know a sense of fun is not a distraction. It is both central and essential to the growth of our employees.
Where we operate
The Philippines
We have two offices in the Philippines: The Sanctum, our newest office in Metro Manila, and The Hideout in Clark. Combined they offer about 950 seats.
Remote
Launched in late 2021, our remote initiative has been growing. From the United States to the Philippines, you can find a Ninja.
United States
Our new SupportNinja headquarters and office is located in Dallas, TX. It has approximately 17,000 sq. ft. or 1,580 sq. meters of space and 128 seats for onsite Ninjas.