A Better Way to Outsource
Whether you need a fully managed team or prefer to lead your own, our solutions give you the flexibility to scale, adapt, and deliver world-class customer experiences
TaaS
Talent-as-a-Service
SupportNinja sources a pool of vetted talent, then equips you to interview, hire, and manage your outsourced team from day one.
How it's different
You have access to a private portal with hand-picked talent to browse, shortlist and interview candidates.
You own the training and onboarding processes with our support.
You lead the everyday management of your new team with our team supporting you along the way.
Your employees are not just working in isolation — they become part of a thriving community. With team-building activities, and ongoing engagement programs, we ensure they stay connected, motivated, and aligned with your company culture.
TaaS
Talent-as-a-Service
SupportNinja sources a pool of vetted talent, then equips you to interview, hire, and manage your outsourced team from day one.
How it's different
You have access to a private portal with hand-picked talent to browse, shortlist and interview candidates.
You own the training and onboarding processes with our support.
You lead the everyday management of your new team with our team supporting you along the way.
Your employees are not just working in isolation — they become part of a thriving community. With team-building activities, and ongoing engagement programs, we ensure they stay connected, motivated, and aligned with your company culture.
MaaS
Management-as-a-Service
SupportNinja builds, trains, and manages your outsourced team – handling the details so you can focus on growth and innovation.
How it's different
We take care of team curation, selecting the right talent to meet your needs.
We handle training and onboarding, ensuring your team is ready from day one.
Stay focused on high-priority projects while we manage day-to-day operations, quality assurance, and ongoing team support.
Full suite of AI tools that enhance agent productivity, streamline workflows, and deliver exceptional, compliant customer experiences at scale
AI-Enabled Outsourcing
We empower our teams with cutting-edge technology in order to deliver better, faster, and more efficient solutions to our clients and their customers.
Scale With Confidence — Technology That Fits, Tools That Deliver
NinjaAI Editor
AI-driven real-time writing suggestions to enhance communication quality, reduce response times, and ensure consistency across all customer interactions
NinjaAI QA
AI-powered quality control to analyze 100% cases for sentiment analysis and other QA insights to drive agent performance and customer satisfaction
NinjaAI Notetaker
Automate post-call documentation with templated notes
NinjaAI Hub
AI-powered Chrome extension assisting agents with proactive problem-solving and improving customer experience
CX-transformation-as-a-Service
We work side by side with our clients to create tailored digital transformation plans, identifying gaps and optimizing workflows to align with their CX goals
Custom Tech Solutions
Need something unique? We also build custom tech solutions designed to fit your specific needs perfectly
Built With Security You Can Trust
PII Redaction Service
Protect sensitive customer information with real-time automated redaction, ensuring compliance with global data privacy regulations.
Island Browser
The Island Browser provides a secure, isolated environment for agents accessing sensitive data and applications, ensuring compliance, enhanced security, and seamless customer interactions.
Integration API
Simplify and scale operations with a unified API that connects your systems to advanced automation tools, ensuring secure, encrypted, seamless data flow and enhanced efficiency.
Industry-Leading Certifications
SupportNinja is certified PCI-DSS 4.0 Level 1, SOC 2 Type 2, and HIPAA compliant, demonstrating our unwavering commitment to the highest standards of data security, privacy, and regulatory compliance to protect your sensitive information
Role-Based Access Control (RBAC)
Our RBAC Service enhances security and efficiency by granting role-specific access to tools and data, minimizing risks, streamlining workflows, and ensuring compliance with your security and data privacy policies.
Accelerated by support superpowers
Customized to your unique needs, leverage our additional set of tools to accelerate your efforts.
Skills verification
Knowledge base
Progress library
AI chatbots
Process compliance
Process re-engineering
Language translations - 94 languages
Productivity tracking
Get Set Up in 5 Easy Steps
Deep Dive
We'll collaborate to discover the problems that need solving, identify the right support team attributes, and assess where additional technology might enhance efficiency.
Review
SupportNinja will create a customized outsourcing solution — based on your precise needs — that is optimized to meet your business objectives. You'll access your private portal to review and shortlist the best of the best.
Hire
You're hands-on interviewing and selecting your team, and you hire the best of the best.
Train
Your training, your way. You train and onboard your team to meet your specific operational standard
Deploy
Your team seamlessly integrates into your operations, with you hands-on leading management, QA, and performance oversight. SupportNinja remains on hand for support, ensuring
